Last Updated: 2026
At Let’s Talk (letstalk.com.bd), we are committed to providing you with reliable, high-quality mental health support. Because therapy requires a dedicated time commitment from both our clients and our qualified professionals, we have established a clear and fair Refund and Cancellation Policy.
Please read this policy carefully before booking your sessions. By scheduling an appointment on our platform, you agree to the terms outlined below.
1. Appointment Cancellation & Rescheduling
We understand that sudden emergencies, erratic Dhaka traffic, or unexpected work demands can disrupt your plans. However, your therapist reserves that hour exclusively for you.
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- More than 24 Hours Notice: You can cancel or reschedule your session at least 24 hours before the scheduled time with no penalty. You will be eligible for a full refund or a free rescheduling.
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- Less than 24 Hours Notice: If you cancel or request a reschedule less than 24 hours before your session, the full session fee will be charged, and no refund will be issued.
2. No-Show Policy
If you fail to attend your scheduled session (online or in-person) within the first 15 minutes of the start time without prior notice, it will be considered a “No-Show.”
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- In the event of a No-Show, the session is forfeited, and no refund or rescheduling will be provided.
3. Therapist Cancellations or Technical Issues
Your healing journey is our priority, and we respect your time.
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- If your assigned therapist needs to cancel or reschedule a session due to an emergency, you will be notified immediately. You can choose either a full, immediate refund or a free reschedule at your earliest convenience.
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- For online sessions, if severe technical failures on our platform (such as our server disruption) prevent the session from happening, we will reschedule the session at no extra cost or issue a full refund.
4. Corporate Workshops & Group Therapy
Due to the logistics, advanced planning, and venue bookings involved in larger programs:
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- Group Therapy: Once a group therapy series begins, no refunds will be provided for individual missed sessions or voluntary withdrawals from the group.
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- Corporate Workshops: Cancellation terms for corporate packages are governed strictly by the specific Service Level Agreement (SLA) signed between Let’s Talk and your organization.
5. How Refunds Are Processed
All eligible refunds will be sent directly to the original payment method used during booking.
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- Payment Channels: Refunds are securely routed back through our local payment gateways to your Mobile Financial Services (bKash, Nagad, Rocket) or local internet banking/credit cards.
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- Timeline: Once a refund is approved by our administration, it typically takes 5 to 7 working days to reflect in your account, depending on bank and MFS processing times in Bangladesh.
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- Transaction Fees: Please note that any standard, non-refundable merchant gateway charges imposed by payment processors at the time of booking may be deducted from the final refund amount.
6. Contact Our Support Team
If you need to cancel, reschedule, or request a refund under the eligible guidelines, please contact our support team immediately with your booking ID and payment receipt:
Support Hours: Saturday to Thursday (9:00 AM – 9:00 PM)
Email: hello@letstalk.com.bd
Hotline: +8801313-965511