Last Updated: 2026
At Let’s Talk (letstalk.com.bd), we understand that seeking mental health support requires an immense amount of trust. Your privacy isn’t just a legal checkbox for us—it is the absolute foundation of our therapeutic relationship. This Privacy Policy outlines how we collect, protect, use, and respect your personal and clinical information when you use our platform and counseling services in Bangladesh.
1. Our Commitment to Your Privacy
We are fully committed to protecting your personal data in strict compliance with the Personal Data Protection Act, 2026 of Bangladesh. Because we deal with mental health counseling, much of the information you share with us is legally classified as Sensitive Personal Data. We apply the highest global standards of data security and clinical confidentiality to ensure your story stays entirely safe with us.
2. Information We Collect
To provide you with high-quality, personalized psychological care, we collect two categories of information:
Personally Identifiable Information (PII): Your name, age, phone number, email address, emergency contact details, and billing/payment information (via secure local gateways like bKash, Nagad, or credit cards).
Sensitive Personal Health Data: Your intake forms, session notes, mental health history, clinical assessments, and any emotional or psychological concerns you discuss with your therapist.
3. How We Use Your Data
We use your information strictly to support your healing journey. This includes:
Scheduling, managing, and conducting your individual, couple, or group sessions.
Allowing your assigned mental health professional to understand your case history and provide personalized, evidence-based care.
Processing secure payments and sending you session reminders or vital service updates.
Our Absolute Promise: We will never sell, rent, or trade your personal or health data to third-party advertisers or marketing agencies. Your data is used exclusively for your clinical well-being.
4. Strict Therapist-Client Confidentiality
Everything you say, write, or share during a therapy session at Let’s Talk is strictly confidential. Your data will never be disclosed to your family members, employers, or any third party without your explicit, written consent.
However, in accordance with international psychological ethics and local laws, confidentiality may only be breached under the following exceptional circumstances:
If there is a clear, immediate risk of serious harm to yourself or someone else.
If a formal, legal court order from a Bangladeshi judicial authority explicitly requires us to disclose specific clinical records.
5. Data Storage, Security & Location
In full compliance with the data residency mandates of the Personal Data Protection Act, 2026, all sensitive health data and personal records of our Bangladeshi clients are stored securely, with real-time localized data protection protocols maintained within Bangladesh.
We employ bank-grade encryption, secure server firewalls, and restricted access controls. Only your assigned therapist and essential clinical administrators can access your profile, and all actions are strictly logged.
6. Your Rights Under the Personal Data Protection Act, 2026
As a citizen and resident of Bangladesh, you hold explicit rights regarding your personal property—which includes your data. At Let’s Talk, you can exercise the following rights at any time:
Right to Access: You have the right to request a summary of the personal information we hold about you.
Right to Correction: You can request that we update or correct any inaccurate personal information.
Right to Withdraw Consent: You may withdraw your consent for data processing at any time. Please note that withdrawing consent may mean we can no longer safely provide you with clinical counseling services.
Right to Erasure: You can request the deletion of your personal data, subject to local medical record retention regulations which require clinical notes to be held for a legally specified period.
7. Updates to This Policy
We may periodically update this Privacy Policy to reflect evolving local legal frameworks or improvements in our system security. Any changes will be published directly on this page with an updated modification date.
8. Contact Our Data Protection Team
If you have any questions, concerns, or wish to exercise your data privacy rights, please reach out to our dedicated team:
Email: privacy@letstalk.com.bd
Address: Dhaka, Bangladesh
Website: letstalk.com.bd